We have solutions to improve your services

About US

iSolutions is a company focused on Consulting and Development in the area of Information Technology .

Our Mission

Using our knowledge in the field of Information Technology and Processes for the benefit of the quality of services offered to our customers , looking for innovative solutions with high value added to the business of our customers.

History

12 years ago the iSolutions began its activities to meet the needs of its customers in managing field service operations with controling assets involved in the service and logistics control of these assets .

For this, the iSolutions developed the most comprehensive service software , opening doors for other Latin American countries .

Today the system controls more than 100,000 monthly work orders and 600,000 assets.

Perfil da Empresa

A ISolutions é uma empresa voltada para Consultoria e Desenvolvimento na área de Tecnologia da Informação e fornecimento de soluções que se adaptem às necessidades do Cliente.

Parceiros

No intuito de fornecer a melhor tecnologia dentro dos padrões e seguindo as tendências que oferecem a convergência buscada pelo mercado a ISolutions participa do programa de parcerias da Microsoft. Nossas soluções de mobilidade inteligente são baseadas em alta tecnologia focada em trazer valor agregado ao negócio de nossos clientes. Para tanto, somos parceiros do MapLink Apontador, referência no fornecimento de mapas para as mais diversas aplicações em todo território nacional.

Products | Services

Podemos ajudar sua empresa de diversas formas

Products

Workfinity® Services Management

Workfinity® Sales

Workfinity® Mobile

On-Demand Development

We also offer to our customers, professional services for developing customized  software.

Today we have in our portfolio :

  • .NET Development
  • JAVA development
  • BMC Remedy
  • Android development
  • IOS (iPhone / iPad ) development

Embedded Software Development

  • Supported POS platform
    • Ingenico
    • Verifonev
  • ISO8583 Communication Protocol
  • Encryption
  • PCI
  • Contact -less cards and Smart Cards

Software Factory

We act throughout the development lifecycle , from the initial idea to delivery, or we can develop the solution according to customer specification, for this:

  • We have process based on the CMMI (Capability Maturity Model International) .
  • We can develop test plans  and  documentation – QA .
  • Development using .Net languages ​​, Java, PHP, C / C ++ , Visual Basic and BMC Remedy
  • Databases : Oracle , MSSQL – Server , DB2, MySQL and Postgres SQL.

Service Desk

 

  • Technical Support Specialized in the Workfinity .
  • Agility and readiness in meeting the resolution of incidents.
  • knowledge Base of incidents and problems.
  • 24×7 Shifts for Mission Critical systems.
  • Incident opening directly on the site iSolutions .
  • Web portal for incidents control.

Processos de Desenvolvimento

Nosso valor agregado ao negócio do cliente não nasce por acaso, é fruto sim de um trabalho minucioso e empenhado, mas que encontram suas bases no nosso expertise em fazer o que fazemos de melhor: software. Desde sua fundação em 2003 a ISolutions vem amadurecendo seus processos de desenvolvimento de software para oferecer sempre qualidade, e atendendo as necessidades do cliente em termos de aderência ao negócio e pronta resposta. Para nossos clientes que possuem suas próprias equipes de desenvolvimento a ISolutions oferece todo suporte à implantação do seu processo de desenvolvimento, no amadurecimento do processo próprio, ou mesmo na aplicação de tecnologias e frameworks de mercado para a maior produtividade, o menor custo e enfim, os melhores resultados.

workfinity

Workfinity Service Management System

Workfinity is a service management system with interconnected modules designed to meet all field services, requirements :

 

  • Real-time management of the field operation
  • Control of field technical staff ;
  • Control of spare parts used in the service operation;
  • Reverse logistics of the equipment repaired in the field;
  • Stock segmentation for services;

The solution is composed of several module:

Monitor-1024x832
  • service orders Management
  • Service Providers Management
  • Dynamic Workflow
  • Automatic forwarding services
  • SLA control for Services and Contractor
  • Dashboard

Android application for Technical

  • Close service order
  • Geolocation
  • Barcode reader
  • Direct communication with the technician

      Screenshot_2015-07-15-13-34-29  Screenshot_2015-07-15-13-41-30   Screenshot_2015-07-15-13-40-40     

Workfinity Mobile

  • Equipment shipments Magemente
  • Reverse Control
  • Inventory control
  • management reports
  • dynamic workflow

Application for Data Collectors

  • Shipping and receiving of parts and equipment;
  • Equipment deliveries;
  • Storage of equipment management;
  • Capture information for inventories.
equipments and labels that can be used with Workfinity

equipments and labels that can be used with Workfinity

  • Configurable Repair Services
  • Workflow dynamic
  • Components Consumption reports
  • inventory management
  • management reports
  • Warranty tracking
  • Integrated with the other modules (logistics and maintenance)

OCC ( Operations Control Center ) module

  • Real -time view of the Service Operation
  • Control of field technicians
  • productivity index
  • Operation quality analysis
Workfinity OOC Graphic

Workfinity OOC Graphic

 

Workfinity OCC team controller view

Workfinity OCC team controller view

Faster, safer and with greater control, it is how Workfinity enables the management of your services.

  • Control the service operation starting on the sale of the product
  • Integrated with the Services Module
  • Credit Analysis
  • Retail / corporate sales segmentation
  • sales channels control
  • Deals control
  • Negotiation Management
  • Management Reports

Clientes

Talk to us

This is the open communication channel for our partners, customers or even potential partners and customers, suppliers and society to contact us. Please let us know your opinion about our products and services or whether to learn more about them, will be a pleasure receive your informations . For leave your message, fill out the form:

Work with us

iSolutions continuously invests in improvement of its employees and to identify new talent. We understand that intellectual capital is our greatest agent in the continuous search for solutions to add value to our customers. Become part of this team.

Service Desk

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Our Headquarters

Today we are located in São Paulo, at Avenida Paulista.

Ed. China Trade Center
R. Pamplona 518 –  8th floor
São Paulo – SP
Phone: +55 11 2596-4180